1. How to ship?
Usually adopt door-to-door international express delivery, you can also choose air or sea transportation if the quantity is large.
1. How long will it take to ship the products?
We will ship order by USPS/UPS/EMS/DHL/FedEx/TNT/4PX that depending on the area you live in.
- Standard Shipping (15-25 Days)
- Expedited Shipping (7-10 Days)
- USPS Priority Mail (5-7 Days) US Order Only**
2. Could we have any discount of postage?
Yes, of course! We keep long-term cooperation with USPS/UPS/EMS/DHL/FedEx/TNT/4PX and other international express companies, and enjoy preferential freight prices. The website shipping is the discounted price.
3. Could you tell me the shipping cost before order?
Yes, of course!
- The freight depends on different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
- After confirm the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.
- If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
4. About the delivery time?
After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 1-3 working days after we receive the full payment.
5. About the tracking number?
After your package is sent, we will provide you a tracking number, so you check where is your package.
6. About the risk of customs detention?
- Our price dose not include import duties and other fees of countries;
- International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly. Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;
- We will often do related work to help customers smooth customs clearance, such as export by way of “free sample “or “free gift”;
- We can also make low-price invoice to help declare export according to customer’s requirements.
We accept secure and convenient payment methods as below:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
# Credit Card
Buyers can pay securely by credit card directly.
- 10% restocking fee will apply to all cancelled orders after 24 hours’ payment.
- Items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
- As the Founder of our company, we stand behind our products.
- Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.
- Items that are not fit are not returnable. Please email us on the sizes, color etc. before purchasing the items.
Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, G-string, thongs, or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such USPS, UPS, EMS, DHL, FedEx that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
1. How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
- Firstly, If the item is defective, please notify us within 3 days of delivery.
- Secondly, please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the replacement to your next order for free or refund related value.
- Thirdly, if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
- Firstly, Email the reason of returning goods to the seller.
- Secondly, please pay the returning shipping fee and clearance fee yourself in advance, and also you need take responsibility of shipping fee of sending to you, then we will accept returning back .
- Thirdly, After we get the returning package and after check, we will refund to you if the returning goods all with a good condition.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.