1. How to ship?
We will ship by International packages/USPS/EMS/DHL/FedEx/UPS/TNT/4PX that depending on the area you live in.
2. How we calculate the shipping cost?
Shipping fee depends on the shipping way, weight and volume.
3. How many days it takes?
The average order processing time is 1-3 days. As a leading global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship directly to your door.
- Standard Shipping (15-25 Days)
- Expedited Shipping (7-10 Days)
4. About the Local taxes and import duties?
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.
5. How to get tax less or free upon import?
Any import charges or fees are the buyer’s responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you Complete order.
6. Is there any extra charge from you?
We would not charge extra fee other than actual wholesale price and corresponding shipping fee. Meanwhile, we would not responsible for any bank charge of your payment. The order price does not include Custom tax. We’ll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax.
7. Why sometimes I can’t check on website of express after receiving the tracking number?
Because sometimes express delays on updating the information on their website. So please be patient and check it some time later.
We accept secure and convenient payment methods as below:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
# Credit Card
Buyers can pay securely by credit card directly.
- 10% restocking fee will apply to all cancelled orders after 24 hours’ payment.
- Items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
- As the Founder of our company, we stand behind our products.
- Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.
- Items that are not fit are not returnable. Please email us on the sizes, color etc before purchasing the items.
Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
1. How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
- Firstly, If the item is defective, please notify us within 3 days of delivery.
- Secondly, please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the replacement to your next order for free or refund related value.
- Thirdly, if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs and custom fees incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
- Firstly, Email the reason of returning goods to the seller.
- Secondly, please pay the returning shipping fee and clearance fee yourself in advance, and also you need take responsibility of shipping fee of sending to you, then we will accept returning back .
- Thirdly, After we get the returning package and after check, we will refund to you if the returning goods all with a good condition.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.